Buick Regal Owners & Service Manuals

Buick Regal: OnStar Smart Driver

OnStar Smart Driver provides information about driving behavior to help maximize overall vehicle performance, reduce wear and tear, and enhance fuel efficiency. An Insurance Discounts Eligibility feature is also offered within OnStar Smart Driver. See www.onstar.com for details regarding vehicle eligibility and system limitations.

OnStar, General Motors, and their affiliates are not insurance providers. Obtain insurance only from licensed insurance providers.

In-Vehicle Audio Messages

Audio messages may play important information at the following times:

  • Prior to vehicle purchase.

    Press Q to set up an account.

  • With the OnStar Basic Plan, every 60 days.
  • After change in ownership and at 90 days.

Transferring Service

Press transfer to request account transfer eligibility information. The Advisor can cancel or change account information.

Selling/Transferring the Vehicle

Call 1-888-4ONSTAR (1-888-466-7827) immediately to terminate your OnStar services if the vehicle is disposed of, sold, transferred, or if the lease ends.

Reactivation for Subsequent Owners

Press speak to an Advisor as soon as and follow the prompts to speak to an Advisor as soon as possible. The Advisor will update vehicle records and explain OnStar service options.

How OnStar Service Works

Automatic Crash Response, Emergency Services, Crisis Assist, Stolen Vehicle Assistance, Advanced Vehicle Diagnostics, Remote Services, Roadside Assistance, Turn-by-Turn Navigation, and Hands-Free Calling are available on most vehicles. Not all OnStar services are available everywhere or on all vehicles. For more information, a full description of OnStar services, system limitations, and OnStar User Terms, Privacy Statement, and Software Terms:

  • Call 1-888-4ONSTAR (1-888-466-7827).
  • See www.onstar.com (U.S.).
  • See www.onstar.ca (Canada).
  • Call TTY 1-877-248-2080.
  • Press Advisor. to speak with an Advisor.

OnStar services cannot work unless the vehicle is in a place where OnStar has an agreement with a wireless service provider for service in that area. The wireless service provider must also have coverage, network capacity, reception, and technology compatible with OnStar services. Service involving location information about the vehicle cannot work unless GPS signals are available, unobstructed, and compatible with the OnStar hardware. OnStar services may not work if the OnStar equipment is not properly installed or it has not been properly maintained. If equipment or software is added, connected, or modified, OnStar services may not work. Other problems beyond the control of OnStar - such as hills, tall buildings, tunnels, weather, electrical system design and architecture of the vehicle, damage to the vehicle in a crash, or wireless phone network congestion or jamming - may prevent service.

Services for People with Disabilities

Advisors provide services to help with physical disabilities and medical conditions.

Press to help:

  • Locate a gas station with an attendant to pump gas.
  • Find a hotel, restaurant, etc., that meets accessibility needs.
  • Provide directions to the closest hospital or pharmacy in urgent situations.

TTY Users

OnStar has the ability to communicate to deaf, hard-of-hearing, or speech-impaired customers while in the vehicle. The available dealer-installed TTY system can provide in-vehicle access to all OnStar services, except Virtual Advisor and OnStar Turn-by-Turn Navigation.

OnStar Personal Identification Number (PIN)

A PIN is needed to access some OnStar services. The PIN will need to be changed the first time when speaking with an Advisor. To change the OnStar PIN, contact an OnStar Advisor by pressing calling 1-888-4ONSTAR. or calling 1-888-4ONSTAR.


OnStar equipment may be warranted as part of the vehicle warranty.


The vehicle can be programmed to respond in multiple languages.

Press and ask for an Advisor.

Advisors are available in English, Spanish, and French. Available languages may vary by country.

Potential Issues

OnStar cannot perform Remote Door Unlock or Stolen Vehicle Assistance after the vehicle has been off continuously for 10 days without an ignition cycle. If the vehicle has not been started for 10 days, OnStar can contact Roadside Assistance or a locksmith to help gain access to the vehicle.


     Global Positioning System (GPS)

    Obstruction of the GPS can occur in a large city with tall buildings; in parking garages; around airports; in tunnels and underpasses; or in an area with very dense trees. If GPS signals are n


     OnStar Overview

    Voice Command Button   Blue OnStar Button   Red Emergency Button This vehicle may be equipped with a comprehensive, in-vehicle system that can connect to an OnStar Advisor for Emergency, Security, Navigation, Connections, and Diagnostics Services. OnStar services may require a paid servi


    To unlock the liftgate, press on the power door lock switch or press on the Remote Keyless Entry (RKE) transmitter twice to unlock all doors and the liftgate. Press the emblem on the end of the liftgate to open the liftgate. Use the handle to lower and close the liftgate. Power Liftgate Operati

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